Reference · R03

What statuses, badges and colours mean

For Everyone
Checked against the application 16 October 2026

The same few colours and words are used everywhere in eAML. This page gathers them in one place. Colour is never the only signal: every coloured pill carries a word, and hovering over a stage icon names the stage and what is missing from it.

The colours

Colour	Usually means
Green	Done, clear, approved, low risk
Teal or blue	In progress, or information: something is under way
Amber	Needs your attention, medium risk, a warning
Red	A problem or a hit: needs review, high risk, declined, a failed attempt
Grey	Neutral: not started, not applicable, closed without a decision

A case

The case list’s status filter also offers Under review and Enhanced due diligence. No case takes those statuses today, so those filters stay empty.

Status	Colour	What it means
Open	Grey	The case is being worked and has not been closed.
Approved	Green	It was approved (by a senior manager, or by the compliance officer for a jeweller’s sale that is not high risk). The relationship is now monitored.
Declined	Red	It was rejected at approval. The case is closed.
Withdrawn	Grey	The deal fell through: finance rejected, the building and pest inspection failed, cooling-off exercised, mutually rescinded, or another reason you recorded. It is a fact about the deal, not an AML decision, and anyone who works cases can record it at any stage. The case is closed.

A risk rating

A case’s rating is the highest rating of anyone on it. A rating only rises by itself; it comes down only when someone completes risk tiering on the case’s Risk & approval tab.

Shown as	Colour	What it means
Low risk	Green	Nothing found has raised the rating.
Medium risk	Amber	Something found raised it to medium (for example a domestic PEP).
High risk	Red	Something found raised it to high (for example a foreign PEP, a high-risk country, a complex ownership structure). Enhanced due diligence applies.
Risk tier not set, Not yet assessed	Grey	No check or answer has set a rating yet.

The stages on a person’s card

At the top of each card, CDD pending means customer due diligence is not finished, and a count such as 3/4 checks clear says how many of the checks that have come back are clear.

Stage status	Colour	What it means
Complete	Green	Everything this stage needs is in.
In progress	Teal	Started, with something still missing. The line under the stage says what.
Not started	Grey	Nothing has been done here yet.
Not applicable	Grey, no dot	This stage does not apply to this person (for example Beneficial ownership for an individual).
Starts at approval	Grey	Ongoing monitoring, which begins once the case is approved.

A check

Shown as	Colour	What it means
Clear	Green	The check found nothing.
Needs review	Red	The check found a possible match. A person decides: eAML does not.
Confirmed match	Red	The check says it is a match. On an identity check this is also how a declined result reads.
Reviewed: not them, Reviewed: no concern	Green	Someone read the hit and recorded that it is not this person, or not a concern.
Reviewed: a concern	Red	Someone read the hit and recorded that it is a concern to act on.
Risk considered	Green	Someone acknowledged a country risk flag and recorded how it was considered.
Awaiting confirmation	Grey	The check is ready to run. The button shows the price, and nothing is charged until you confirm.
Not run yet	Grey	The check has not been started.
Failed last attempt	Red	The check was tried and failed. Select Retry.
Pending	Grey	The provider has not answered yet.

The two closing steps of a case

Shown as	What it means
Complete	The step is done and recorded.
Awaiting action	It is the next step and someone needs to do it.
Locked	It cannot be done yet. Senior approval stays locked until risk scoring and tiering is complete.
Not started, In progress	As on a person’s card.

A form or record on the AUSTRAC program

Status	Colour	What it means
Not started	Grey	Nobody has begun it.
Draft	Grey	Saved, not yet submitted.
Submitted	Blue	Submitted for review.
In review	Amber	A reviewer is working on it.
Action required	Red	The reviewer asked for changes.
Completed	Teal	The review is done.
Awaiting approval	Teal	Completed, and it needs a senior manager’s approval.
Approved	Green	A senior manager approved it.
Not applicable	Grey	It does not apply to this firm.