For the staff of firms using eAML
Training: watch it, or follow the guide
Every training is a recording of the real application with a step list beside it, and a written guide with a screenshot for each step. Both come from the same run, so they always match. Short answers to common questions are in the FAQ.
1 · Getting started, after you have paid
Welcome: from payment to your dashboard
What the dashboard shows: status tiles, needs attention, the waiting-on badge · The menu: Your AML program, Operations, Settings, Help
Your team: personnel, invitations and roles
Record who holds an AML/CTF role · Invite a colleague by email or copied link; approve or revoke access
Your AUSTRAC AML/CTF program
The program page and its forms catalogue; what the status badges mean · Start a form, attach evidence, confirm verification, complete and save
Your risk profile
Risk factors by category; setting your appetite for each · Attaching controls (enhanced due diligence, documents)
2 · Settings
Your organisation’s details
Business name, ABN and your AUSTRAC reference · Business type (set at onboarding; it decides your program)
Billing: plan, prepaid wallet and invoices
What your plan includes and what is charged on top · Top up the prepaid wallet (check credit)
Connect your CRM
What the connection does and does not do · Connect, test and map the fields
Connect Xero or MYOB
Connect a client’s file; what eAML reads (it never changes the books) · Cash words, pause reading, reconnect to include invoices
Import your client list
Prepare the file; match the columns; save the layout · Importing again updates people instead of adding them twice
Signing in and your account
The sign-in code by email
Referring another firm
Become a referrer and find your link
3 · Operations: what you do every day, in every business type
The case page: a guided tour
Tabs: parties, property or matter details, transactions, communication, documents, checks, risk and approval · The stages for each party, from identification to ongoing monitoring
Sending forms and links to a client
The Communication tab: review and send · Client form, identity link, ownership declaration, messages
Verifying someone’s identity
Send a verification link; what your client sees on their phone, screen by screen (the provider’s own pages) · Checked in person: documents sighted
Screening hits: sanctions, PEP and adverse media
Run the three checks together; reading "Needs review" and its details · Review an owner’s or representative’s hit and record your decision
Companies and trusts: who owns them
Add owners and officers; choose which company an owner sits under · Link a person held through two companies; move an owner
Owners and officers: their own checks and forms
The owner’s KYC panel and when an owner is enrolled for their own checks · The owner questions form: PEP status and occupation; sending it
Company checks: the ASIC extract and the register
Upload ASIC’s company extract and compare it with what you entered · Fix a name or number; create KYC records for directors and secretaries
How a risk rating is decided
Risk factors that fired, and where they come from · What raises a tier, and why it never lowers by itself
Enhanced due diligence: source of funds and wealth
What triggers it
Finishing a case: tiering and approval
Risk tiering and your recommendation · Senior approval (four eyes), and one-person firms
What is waiting on you: dashboard, Waiting on, colleagues
The needs-attention tiles and the menu badge · Waiting on: what is out with clients, and resending
After approval: ongoing monitoring and reviews
The review cycle and what is due
Suspicious matters and threshold reports
Recording unusual activity · Generating the SMR draft, completing it, lodging and marking it lodged
Sharing a case with another firm (reliance)
Invite a firm; what they see (a scoped, read-only view) · The reliance agreement; handing over outcomes only
Documents: upload, verify, keep
The document slots on a party
4 · Operations: one end-to-end walkthrough per business type
Real estate agency: a sale from start to finish
Create the case; property details and milestones · A company vendor with a director and representative; an individual buyer
Conveyancer: acting for the seller or the buyer
Choose the side you act for; the other side as counterparty · The agency’s details; reliance with the agency
Accounting practice: a client and an engagement
The client register; starting an engagement for a designated service · The client file: industry, trade countries, risk rating
Accounting practice: watching a client
Bring in transactions: accounting software or a statement
Legal practice: a matter and its client
Start a matter for a designated service (conveyancing included) · The clients page; reuse an earlier client and their checks
Jewellery dealer: a sale and the $10,000 threshold
Record payments: cash, virtual assets, bullion; linked sales · When identity becomes required; the customer’s checks
Jewellery dealer: the iPad counter
Find or add the customer; enter the sale
5 · Reference pages (guide only, no video)
AUSTRAC compliance playbook
What a firm must do, in order; what is automated, tracked, external or a gap today
Roles and what each can do Reference
Compliance officer, senior manager, agent, guest firm: a table of actions
R03What statuses, badges and colours mean Reference
Case, party, check and form statuses in one place
R04What checks cost, and what is free Reference
Each check, whether it is billed, and from which balance
Which features each business type has
Menu items and pages by business type, and why one is missing