Now playing
The client register
Open the written guide with a screenshot for every step →
Compliance officer, agent · 6 steps · recorded 17 October 2026 · click any step to jump the video there
Open Clients in the menu. This is the practice’s register: everyone you provide a designated service to, with one record per client. Identity and ownership are checked once; transactions and alerts stay with the client for as long as you act for them. Select New client, choose Person, Sole trader, Company, Trust or Partnership, and fill in who they are. Tick that you provide, or are about to provide, a designated service: tax returns, bookkeeping and audit alone are not designated services, and those clients do not go on the register. Select Create client.
The client file: business profile and risk
The client’s page has its own risk rating and a Business profile: what the business mainly does, the countries it buys from, sells to or gets paid from, and the turnover it expects in a year. Select Edit beside the profile and fill it in. These are what the register rates the client on: an industry that is cash-heavy or high-risk, trading with a high-risk country, and later the real trading patterns, alongside everything found on its engagements and its monitoring. The Risk card shows the tier and the reasons for it. High risk is reviewed every 12 months, medium every 24, low every 36.
Start an engagement
An engagement is the work you do for a client under one designated service; the client is the record that lasts. Select New engagement on the client’s page, choose the designated service this engagement is for, give it a reference, and select Start engagement. The client is added to it already, with what has been checked. A second engagement for the same client later reuses the identity and ownership already checked, and the client’s risk is assessed across all of them. In a case-based firm (a real estate agency, say) a case is the sale and its parties; here the engagement hangs off the client.
Who owns the company
A company client is checked through the people behind it. On the engagement’s Client tab open Beneficial ownership and add each owner and officer: a person who holds 25% or more, or who controls the company, is enrolled for their own checks (T25). The ownership is recorded per engagement and carried forward to the client, so the next engagement starts from it.
Client checks between firms
Another firm may already have checked this client. On the engagement, Client checks has two choices. Ask another firm: choose the client, enter the other firm’s ABN (eAML looks the firm up and shows its name), tick what you are asking for (identity, company, trust structure, ownership), add a note if you like, confirm that the client agreed to you asking, and select Send request. The other firm sees the request under Reliance → Results, picks which of its clients it is, sees exactly what would go, confirms its own client’s consent and sends it, or declines: you are only ever told it cannot help, never why. Send our checks does the reverse: it sends what you hold on this client to a firm that also acts for them, either as something they can rely on or as information only. Either way, what arrives is reviewed and accepted on its own page, and it counts as relied on only once that firm is a reliance partner of yours (T33). It saves repeating checks, and nothing moves without the other firm agreeing.
What the client’s rating counts
Back on the client’s page, the Risk card carries the client’s rating across every engagement, closed ones included, and what monitoring has seen since: its investigations and alerts, its ownership structure, its trading, how new it is, and its countries. Raising the rating takes effect at once; lowering it below the assessment is a request that waits for a second compliance officer or senior manager to approve (in a one-person firm it does not). A new finding that raises the assessment cancels a pending lowering. Select Change to see the choices.