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Open CDD questions and documents
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Compliance officer · 5 steps · recorded 17 October 2026 · click any step to jump the video there
Customer due diligence (CDD) is built from questions your team and your clients answer, and documents they provide. This page is the shared catalogue of both. Everything starts switched on, which is the full baseline taken from AUSTRAC’s guidance; you switch off what your own process does not use.
The questions, grouped by stage
Questions are grouped by the stage of due diligence they belong to. Each group shows how many of its questions are in use. Each row is the question as it is asked, with the type of answer it takes (text, number, yes or no, or a choice).
Switch a question off
A switch records that your process does not use a question. The row dims and the group count goes down. You can switch it back on at any time. Note that it is your own configuration only: it never changes the shared catalogue, or any other firm.
Ask for a question that is not in the catalogue
If you need to ask something the catalogue does not have, request it. The request goes to a platform administrator for review; once approved it joins the shared catalogue and becomes available to every firm, not just yours. Choose the answer type: text, number, yes or no, or a choice (and list the options).
Document types: which documents you accept
The Document types tab works the same way, grouped by category (identity, corporate, address, and so on). Switch off a document type you do not accept. It is then no longer offered as a choice when documents are added to a case; documents already uploaded stay where they are. A document type you need that is missing can be requested in the same way as a question.