Common questions

Platform plans start at $30/month for up to 10 cases (20 Case and Unlimited plans scale up from there), no trial cap and no onboarding fee, for as long as you use it — it's the whole platform, not a crippled version of it. Per-use charges cover checks you're legally required to run, each billed per person or entity, not per case: identity verification is $7.98; company verification passes through ASIC's own $10 fee with no markup; PEP and sanctions screening is $3.98, and adverse-media screening is a further $3.98. All billed to you, drawn from a prepaid wallet, not charged to the client being screened.

Yes — every plan is a paid subscription from $30/month, so card details are collected when you choose your plan during signup, before your account goes live. There's no free tier to explore without one first.

Minutes to create your first case. A complete AML/CTF program also involves one-off setup — enrolling with AUSTRAC, appointing your compliance officer and senior manager, and completing personnel due diligence — all tracked inside the platform, with the in-app Compliance Playbook walking through each step in order.

Real estate, accounting, legal profession, conveyancing and jewellers — all five Tranche 2 domains, each with its own AUSTRAC-sourced risk factors and compliance-form catalogue, live today. See Industries for detail on each.

No. eAML runs the CDD, screening and record-keeping processes your program requires, but you're still the reporting entity — enrolling with AUSTRAC, appointing your own governance roles, and holding overall accountability are yours, same as with any software vendor. This isn't legal advice; talk to a qualified adviser about your specific obligations.

AUSTRAC explicitly permits a manual, paper-based AML/CTF program — eAML doesn't replace that legal option, it removes the reason to keep doing it by hand: the same case management, CDD and screening, at a lower cost than the paper trail takes in your own time, with a defensible audit trail built in.

Every check, document and override is retained to the regulator's own seven-year standard, and identity documents are held only for the CDD purposes AUSTRAC requires. If you have specific security or data-residency questions, get in touch directly.

Your organisation does — never the client being screened. On a platform plan, top up a prepaid wallet and checks draw down in real time, at cost, with the same modest margin on top of what the vendor charges us. On Managed Individual or Managed Trust/Co, every check cost is already folded into the per-case rate — nothing separate to pay at all.

A platform plan (5 Case, 10 Case or Unlimited) is software you run yourself. Managed Compliance is a staffed service — send us the case, and one of our AML specialists handles CDD, screening and document review end to end. Your AML Officer and Senior Officer don't do the casework; they review the completed, evidence-backed file and approve it. See Managed Compliance pricing.

Yes — move between any platform plan, Managed Compliance and Professional as your practice's needs change. Get in touch to talk through the right fit.

eAML is built by Janusoft Pty Ltd. See About for more.

Yes — Professional deploys eAML to your own domain and infrastructure, priced by network size. See Professional pricing.