Compliance officer, senior manager · 10 steps · recorded 17 October 2026 · click any step to jump the video there

1. 0:04

   Open Personnel

   Personnel is where you record who holds an AML/CTF role in your firm, and who can sign in to eAML and with what access. These are two different lists on one page: a person can hold a role without a login, and a login does not by itself make someone a role holder.

2. 0:24

   Record who holds an AML/CTF role

   Add each person who holds a role in your AML/CTF program: the compliance officer, senior managers, the governing body, and anyone else with customer due diligence or reporting duties. A one-person firm holds every role itself, so you record yourself once. PDD outcome is the conclusion of the due diligence you did on the person (Pending, Suitable or Not suitable). For a compliance officer, the date you notified AUSTRAC of the appointment is tracked, because it must be within 14 days.

3. 0:55

   Link the role to the person’s sign-in

   If the person signs in to eAML as themselves, link their login to their record. That proves the personnel record and the account are the same person, and it is what lets you manage their access from this row.

4. 1:11

   Invite a colleague

   Inviting someone gives them a login, with the access you choose. You are vouching for them, so there is no approval step. The three access levels are different from the AML/CTF roles above: Compliance Officer has full access and runs the program day to day; Senior Manager also has approval authority (case approvals, SMR review); Case worker works cases and runs checks day to day, with no approval authority.

5. 1:37

   The invitation is emailed, and you can copy the link too

   The colleague is emailed a link to join. You can also copy the link and send it yourself, by chat or text, whichever is fastest. The invitation stays pending until they use it, and you can revoke it from the list while it is pending.

6. 1:57

   Approve a colleague who registered with your ABN

   A person who registers with your firm’s ABN does not create a second firm. Their request waits here until a Compliance Officer or Senior Manager of your firm approves it. Choose the access they should have, then approve it, or decline it if you do not know them.

7. 2:17

   Record the new colleague’s role and link their login

   An approved colleague can sign in, but they are not on the role-holder list until you add them. Add them with the AML/CTF role they hold, and link their login. From then on their row shows what access their login has.

8. 2:35

   Change someone’s access later

   A person whose login is linked to their personnel record has an Access to eAML control on their row. Changing it changes what that login can do straight away; it does not change their AML/CTF role, which is a separate record. Only a Compliance Officer or Senior Manager can change access, and nobody can change their own: ask a colleague.

9. 2:57

   Attach the personnel due diligence evidence

   Before someone is appointed to a role, you assess whether they are suitable, and keep the evidence: a licence, a criminal history check or similar. You can attach the file straight from the person’s record. Verifying it and completing the review happens on the AUSTRAC program page, which the link on the row takes you to.

10. 3:21

    Your colleague opens the link and joins

    The invitation page names your firm and the access they have been offered. They enter their name and choose a password; there is nothing else to set up, and they land on their dashboard signed in. If the invitation has already been used, declined or revoked, the page says so instead.